Voice solutions and IVR

Every missed call is a missed opportunity. With Voice and Interactive Voice Response (IVR) you’ll improve your reach and ensure you never let a call go unanswered.

Voice and IVR services are voice commands for (mobile) phone applications that are easy to integrate into pre-existing telephone systems. By increasing reach, companies and organisations can quickly boost transactions and business.

What opportunities does Voice & IVR offer?

CM’s IVR enables voice commands and interactive speech of the kind used by major TV companies, and can also be used to send one time passwords (OTP). With IVR, call queues no longer exist - everyone gets attention instantly.


How does it work?

Our platform sends the full SMS message to a so-called voice client.

The voice client reads the first word after the colon as the password

The client then attaches a country code

The voice platform speaks the message as: ‘Hello, your access code is…’ followed by the individual digits and letters that form the password. Pressing ‘1’ allows the customer to listen to the message again. If desired the customer can deliver their own recorded voice messages that are used for the playback of the message.

Voice applications: so many to choose...

Voice Forwarding

With Voice forwarding you are able to schedule Voice calls to phone numbers, with the ability to also add selection menus to each call. There is also the additional option of forwarding a select group of callers (for example, a maximum of four callers) to a specific phone number.

Voice Planning

CM’s Voice planning and Dual Tone Multi-Frequency (DTMF) allows you to reach a large group of people if specific information is required, such as a work call. The end user is able to answer your request by using the phone’s keypad, each generating a specific tone. CM's platform then identifies these tones, translates them and forwards them to you.

Voice Call & Win

Voice Call & Win lets users dial in to win a prize. After each call, the end user hears a voice either telling them when the winner will be announced, or even if the caller has actually won. Alternatively, by consulting the Voice log, you can choose a winner from all the callers.

Text to Voice and Voice Retry Service for SMS

CM can convert your text to a voice message if an SMS message fails to be delivered. CM’s platform can also automatically resend the content of an SMS as a voice call. The SMS will be retried as a voice call. Every customer with CM can now indicate whether he wants his undelivered messages to be resend, whether it is via SMS or Voice.